Terms of Service


These terms and conditions shall apply in respect of all purchases from By Charlotte unless they are specifically varied in writing and signed by and on behalf of both By Charlotte and the purchaser of the Product (Purchaser). Unless otherwise set out in this Agreement, any reference to time shall be of the essence. If any provision of the contract or of these terms and conditions is held invalid or unenforceable for any reason or for any purpose, such invalidity or unenforceability shall not affect the remaining provisions if on deletion of the offending provision the remaining provisions of the contract can be given effect in line with the basic intention of the parties, and to this end any offending provision is declared to be severable. By Charlotte and the Purchaser agree that the proper law of the contract shall be that of the State of New South Wales, and the parties agree to submit to the non-exclusive jurisdiction of the Court of that State.


Styles marked as Pre-Order will arrive at our warehouse on the specified date listed in the item description.

If you purchase a Pre-Order item, you will still receive a confirmation for your order once it has been placed.

You will hear from us again when your Pre-Order item has arrived into our warehouse and is ready to be dispatched.

We will send then send you a shipping confirmation once it has been shipped.

You do not need to follow this up, we promise we haven’t forgotten you!

If you order more than one item, and any one of them is a Pre-Order style, your order will be partially fulfilled with the ready-to-ship items sent first. Pre-Order order styles will be sent at a later date.

If you would like to cancel a Pre-Order, please contact customer care with your order number ASAP at [email protected]. Cancellations will not be accepted less than 14 days before the expected arrival date.


Take a Further 20% Off Sale Items

Terms & Conditions:

Sale is valid from the 13th of July 8AM (AEST) and ends Sunday 8th of August 11:59PM (AEST).

All sale items are final sale and non-returnable.

Promotion is only applied and valid for sale items.

Promotion is not valid in conjunction with any other offer.

Promotion is not valid on any full-priced items.

Discount is automatically applied at the checkout. 


Mid Year Sale 2021

Terms & Conditions:

All sale items are final sale and are non-returnable.

Sale price is not valid in conjunction with any other offer.

Prices for sale items may change from time to time without notice. We are unable to offer price adjustments on items purchased on sale or promotion that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked down. 

Sale ends Sunday 8th of August 11:59PM (AEST). 

Receive a complimentary Orchard St. x. By Charlotte Enlighten Tea - 10g Mini Sachet when you spend $100 AUD or more*

This promotion has ended. 

Terms & Conditions:

Promotion only available to Australian residents only. All Tea products available to ship within Australia only.

Minimum spend $100 AUD not including shipping costs.

Promotion is automatically applied at checkout.

Promotion is valid from Thursday May 20th 9:30am (AEST) until stock lasts.

Promotion is not valid in conjunction with any other offer.


Grateful for you 20% off sale | Receive 20% off Storewide*

Terms & Conditions:

*Excludes gift cards, gift vouchers, and gift wrapping.
Discount is automatically applied at checkout.
Promotion is valid from Tuesday April 20th 9:30am - Wednesday April 21st 11:59pm (AEST) 2021.
Promotion is not valid in conjunction with any other offer.
No returns or refunds.


10% Off Your First Purchase*

Terms & Conditions: 

To redeem this offer, you must subscribe to the By Charlotte newsletter then enter the emailed promo code at checkout when placing your first order at bycharlotte.com.au.

Discount cannot be applied after order has been placed and confirmed. The offer will expire once you have placed your first online order and applies only to first time orders with no minimum spend. The offer is valid on full priced items only and excludes gift cards and sale items. The promo code may only be used once per person and cannot be combined with any other promotion, discount, offer, code, certificate, or coupon (including the purchase of gift cards).

The offer is non-transferable, non-exchangeable and no cash alternative is offered. If you choose to refund or return your order, the offer will not be valid on your return or next purchase. By Charlotte reserves the right at our discretion to revoke, suspend, cancel and/or amend the offer and these T&Cs at any time and without notice.

 Read our full Returns & Exchanges Policy here.



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